Terms & Conditions

To use Lokhari you must:

• Be at least 18 years of age.
• Be legally capable of entering into binding contracts under Indian law.
• Be a resident or registered entity within India (or as otherwise permitted by us).
• Not be barred from receiving services under applicable law.

By registering, you represent and warrant that you meet all eligibility requirements.

You must provide accurate, current, and complete information during registration. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Immediately notifying us of any unauthorised access or security breach.
• Keeping your contact information up to date.

One natural person or legal entity may hold only one account. Creating multiple accounts to circumvent restrictions is prohibited and grounds for immediate termination.

Accuracy: All listings must accurately describe the commodity, quantity, quality grade, and location. Misrepresentation is grounds for suspension.

Binding Bids: A bid accepted by the seller creates a binding contract between buyer and seller. Lokhari facilitates but is not a party to such contracts.

Responsibility: Sellers are responsible for the quality and delivery of goods as described. Buyers are responsible for timely payment and collection.

Platform Fee: Lokhari charges a transaction fee on completed sales as disclosed on the platform's pricing page. Fees are non-refundable once a transaction is completed.

Cancellations: Cancellation policies are set per listing. Repeated cancellations may result in account restrictions.

Payments are processed through our integrated payment gateway. Funds are held in escrow until:

• The buyer confirms receipt and quality acceptance of the goods; or
• The dispute resolution period (72 hours after delivery) elapses without a dispute.

Lokhari is not a bank or payment service provider. Escrow services are provided through licensed third-party partners. In the event of fraud or dispute, funds may be held pending investigation.

You agree not to:

• Post false, misleading, or fraudulent listings.
• Manipulate prices through collusion or artificial bidding.
• Harass, threaten, or abuse other users.
• Use the platform to launder money or finance illegal activities.
• Scrape, reverse-engineer, or attempt to extract our data or algorithms.
• Circumvent any security, authentication, or access control measures.
• Violate any applicable export controls, sanctions, or trade laws.
• Conduct transactions outside the platform to avoid fees ("fee avoidance").

Violation of any of the above may result in immediate account suspension, legal action, and reporting to relevant authorities.

Lokhari conducts Know Your Customer (KYC) verification in compliance with applicable Indian regulations. You agree to:

• Submit accurate identity documents when requested.
• Allow us to verify documents with relevant authorities.
• Update your KYC information promptly if circumstances change.

Failure to complete or maintain KYC verification may result in restricted access to certain platform features.

Lokhari Agri Exchange Pvt. Ltd. owns all intellectual property rights in the Lokhari platform, including its design, algorithms, trademarks, and content. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for its intended purposes.

You retain ownership of content you post (listings, photos, descriptions). By posting, you grant Lokhari a worldwide, royalty-free licence to display and use such content to operate the platform.

You may not copy, reproduce, distribute, or create derivative works of Lokhari content without express written permission.

To the maximum extent permitted by law:

• Lokhari provides the platform "as is" without warranties of any kind.
• We are not liable for the quality, safety, legality, or delivery of goods transacted through the platform.
• Our total liability for any claim shall not exceed the fees paid by you to Lokhari in the 3 months preceding the incident.
• We are not liable for indirect, consequential, or punitive damages.

Nothing in these terms excludes liability for fraud, wilful misconduct, death, or personal injury caused by our negligence.

Between Users: Disputes between buyers and sellers must first be raised through Lokhari's in-platform dispute resolution system within 72 hours of delivery. Lokhari's decision is final for disputes within the escrow period.

Against Lokhari: Any claim against Lokhari Agri Exchange Pvt. Ltd. must first be submitted in writing to legal@lokhari.in. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore, India.

You may close your account at any time through the platform settings. We may suspend or terminate your account, with or without notice, if:

• You breach any of these Terms.
• We are required to do so by law or regulatory authority.
• Your account shows signs of fraud or security risk.
• You have not accessed the platform for 24 consecutive months.

Upon termination, your right to use the platform ceases immediately. Sections on intellectual property, liability, and dispute resolution survive termination.

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, you irrevocably submit to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

For legal notices and queries regarding these Terms: